Telephone Marketing
Virgin Media, lack of customer service and silent calls!
22/10/2008 17:07
I used to spend an absolute fortune with Cable
Midlands : Telewest : NTL : Virgin Media or whatever
they are now called? But not any longer!
When I first set up in business in 2000 I had a phone line, fax line, cable TV and broadband, I was spending over £100 per month with this company which was a lot even then.
But over the last 8 years this company has managed to annoy me more and more and consequently I have spent less and less and when high speed ADSL is available in my area I will spend absolutely nothing with them!
I won’t bore you with the many unbelievable details but one major reason is the use of marketing companies to constantly try and up-sell this is despite the fact that I am on a telephone preference service list - In fact one representative had the nerve to say I can see that you are registered with a telephone preference service but you haven’t informed US that you don’t want to receive calls!!!
I also received many silent calls from an agency working on Virgin Media’s behalf - I could not believe their cheek when complaining that I was told I could have called an 0870 number (which they make a profit on!) to ensure that I didnt receive further calls!!!
Anyway some useful links for anyone interested?
http://www.ukdatait.co.uk/cgi-bin/sgAddNumber.cgi
Allows you to remove your number from marketing lists for 12 months
http://ofcom.org.uk/complain/landline/nuisance/
Make a complaint of nuisance calls to OFCOM
When I first set up in business in 2000 I had a phone line, fax line, cable TV and broadband, I was spending over £100 per month with this company which was a lot even then.
But over the last 8 years this company has managed to annoy me more and more and consequently I have spent less and less and when high speed ADSL is available in my area I will spend absolutely nothing with them!
I won’t bore you with the many unbelievable details but one major reason is the use of marketing companies to constantly try and up-sell this is despite the fact that I am on a telephone preference service list - In fact one representative had the nerve to say I can see that you are registered with a telephone preference service but you haven’t informed US that you don’t want to receive calls!!!
I also received many silent calls from an agency working on Virgin Media’s behalf - I could not believe their cheek when complaining that I was told I could have called an 0870 number (which they make a profit on!) to ensure that I didnt receive further calls!!!
Anyway some useful links for anyone interested?
http://www.ukdatait.co.uk/cgi-bin/sgAddNumber.cgi
Allows you to remove your number from marketing lists for 12 months
http://ofcom.org.uk/complain/landline/nuisance/
Make a complaint of nuisance calls to OFCOM
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SILENT CALLS!!!
10/05/2006 09:03
How bloody stupid are these marketing companies.
It only makes sense to make sure that you have enough operators to answer calls otherwise when you finally do get to speak to a customer the chances are that they will be a little rude to you.
I had to laugh at the site run by the Direct Marketing Industry claiming that you might be losing out on information about products you might be interested in if you opt out! - I'LL TAKE MY CHANCES THANKS!!!
The Silent Callgard Service is available on 0870 4443969.
What really galls me about this service is you are told that registering will only stop some of the calls but if you pay the company that they recommend and offer to forward you onto they can stop all silent calls - ALL SOUNDS VERY DODGY AND DISREPUTABLE TO ME - THESE PEOPLE SHOULD BE ASHAMED OF THEMSELVES!
Rant Over
It only makes sense to make sure that you have enough operators to answer calls otherwise when you finally do get to speak to a customer the chances are that they will be a little rude to you.
I had to laugh at the site run by the Direct Marketing Industry claiming that you might be losing out on information about products you might be interested in if you opt out! - I'LL TAKE MY CHANCES THANKS!!!
The Silent Callgard Service is available on 0870 4443969.
What really galls me about this service is you are told that registering will only stop some of the calls but if you pay the company that they recommend and offer to forward you onto they can stop all silent calls - ALL SOUNDS VERY DODGY AND DISREPUTABLE TO ME - THESE PEOPLE SHOULD BE ASHAMED OF THEMSELVES!
Rant Over
NTL - COMPANY No.1 TO SLATE FOR MOVING THEIR CALL CENTRE TO INDIA
07/05/2006 01:06