Virgin Media, lack of customer service and silent calls!
22/10/2008 17:07 Filed in: Telephone
Marketing
I used to spend an absolute fortune with Cable
Midlands : Telewest : NTL : Virgin Media or whatever
they are now called? But not any longer!
When I first set up in business in 2000 I had a phone line, fax line, cable TV and broadband, I was spending over £100 per month with this company which was a lot even then.
But over the last 8 years this company has managed to annoy me more and more and consequently I have spent less and less and when high speed ADSL is available in my area I will spend absolutely nothing with them!
I won’t bore you with the many unbelievable details but one major reason is the use of marketing companies to constantly try and up-sell this is despite the fact that I am on a telephone preference service list - In fact one representative had the nerve to say I can see that you are registered with a telephone preference service but you haven’t informed US that you don’t want to receive calls!!!
I also received many silent calls from an agency working on Virgin Media’s behalf - I could not believe their cheek when complaining that I was told I could have called an 0870 number (which they make a profit on!) to ensure that I didnt receive further calls!!!
Anyway some useful links for anyone interested?
http://www.ukdatait.co.uk/cgi-bin/sgAddNumber.cgi
Allows you to remove your number from marketing lists for 12 months
http://ofcom.org.uk/complain/landline/nuisance/
Make a complaint of nuisance calls to OFCOM
When I first set up in business in 2000 I had a phone line, fax line, cable TV and broadband, I was spending over £100 per month with this company which was a lot even then.
But over the last 8 years this company has managed to annoy me more and more and consequently I have spent less and less and when high speed ADSL is available in my area I will spend absolutely nothing with them!
I won’t bore you with the many unbelievable details but one major reason is the use of marketing companies to constantly try and up-sell this is despite the fact that I am on a telephone preference service list - In fact one representative had the nerve to say I can see that you are registered with a telephone preference service but you haven’t informed US that you don’t want to receive calls!!!
I also received many silent calls from an agency working on Virgin Media’s behalf - I could not believe their cheek when complaining that I was told I could have called an 0870 number (which they make a profit on!) to ensure that I didnt receive further calls!!!
Anyway some useful links for anyone interested?
http://www.ukdatait.co.uk/cgi-bin/sgAddNumber.cgi
Allows you to remove your number from marketing lists for 12 months
http://ofcom.org.uk/complain/landline/nuisance/
Make a complaint of nuisance calls to OFCOM